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Customer Success Manager - France

On-site
  • Marseille, Normandie, France
S&M

Why work at Ibex? Ibex transforms cancer diagnosis by harnessing artificial intelligence and machine learning technologies at an unprecedented scale.

Join us for a once-in-a-lifetime journey and make a lasting impact on the world.

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Job description

About Ibex


IBEX develops state-of-the-art artificial intelligence solutions for cancer diagnostics. Our cutting-edge technology is transforming the diagnosis of cancer, leading to rapid and accurate decision making and providing new diagnostic insight to enable precision medicine.

IBEX is a well-funded start-up with global presence and headquarters in the USA and Israel.

Our world class team of researchers, engineers and medical experts is growing, as is our customer base, and we continue to invest in the success of our customer to maximize the impact on patient care. If you are an outstanding professional, passionate about your work, a team player and want to make a difference in the lives of millions of people – Come join us!


Responsibilities:


In your role as Customer Success Manager, you will support our customers as they transition from implementation to active users of the Ibex products and work with key customer contacts to drive utilization, retention, customer happiness and growth. A successful person in this role will have strong relationship management skills, knowledge of software implementation, and be a strategic and organized thinker.

As Customer Success Manager at Ibex, you will:

  • Manage multiple customer accounts with a focus on product adoption, usage and growth.

  • Build and foster long-term relationships and trust with key customer stakeholders.

  • Monitor customer satisfaction by tracking product usage and collecting customer feedback.

  • Manage customer escalations and drive escalation resolution by working cross-functionally with Sales, Product Management, Marketing, Professional Services and Customer Support.

  • Build value propositions and demonstrate product value to customers to accelerate product adoption, expansion and ensure customer retention.

  • Lead and organize customer-facing sessions, quarterly business reviews, onsite visits, etc.

  • Act as a customer advocate and communicate the VoC to internal teams to help drive prioritization of requests and inform design of new features.




Job requirements

  • Bachelors or master’s degree

  • At least 5+ years of hands-on experience as Customer Success, Project Implementation Manager or similar Customer Facing position in the Healthcare IT industry

  • Experience managing complex client accounts with multiple stakeholders.

  • Strong data analysis skills

  • Ability to communicate effectively with technical team members

  • Fluency in French language – In writing and verbal

  • Excellent English communication skills – In writing and verbal

  • Proactive individual with effective communication skills

  • Experience with Digital Pathology - preferred

  • Travel estimated at >35%

*We are an equal opportunity employer and committed to creating a friendly, inclusive environment that is a pleasure to work in, and where there is an unbiased acceptance of others.

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