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Senior Director of Services and Support- IL

Hybrid
  • Tel Aviv, Tel Aviv, Israel
R&D

Why work at Ibex? Ibex transforms cancer diagnosis by harnessing artificial intelligence and machine learning technologies at an unprecedented scale.

Join us for a once-in-a-lifetime journey and make a lasting impact on the world.

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Job description

About Ibex:

IBEX develops state-of-the-art artificial intelligence SaaS solutions for cancer diagnostics. Our cutting-edge technology is transforming the diagnosis of cancer, leading to rapid and accurate decision making and providing new diagnostic insight to enable precision medicine.

IBEX is a well-funded start-up with global presence and headquarters in the USA and Israel.

Our world class team of researchers, engineers and medical experts is growing, as is our customer base, and we continue to invest in the success of our customer to maximize the impact on patient care.. If you are an outstanding professional, passionate about your work, a team player and want to make a difference in the lives of millions of people – Come join us!

Responsibilities:
We're looking for a motivated and experienced Senior Director of Services and Support to lead the implementation, services and technical support for our customers throughout their journey with Ibex. The role will require the successful individual to work closely with the Customer Success team to establish positive relationships with customers, optimize customer deployments and lead customer support, accelerate projects and provide customer input to internal Product and R&D teams.

As Senior Director of Service and Support, you will be responsible for:

  • Driving quality and planning at the customer
    site to ensure all installations and upgrades are well managed and the customer enjoys a positive experience of working
    with Ibex products and personnel.

  • Partner with Customer Success to assist in providing the best support to customers and partners.

  • Provide strong project management to plan, monitor and track customer projects and
    accounts.

  • Provide ongoing technical and product support (levels 1 to 3) to partners, customers and users .

  • Serve as primary contact of on-boarding of new customers and research partners.

  • Proactively identify opportunities for improvement and resolve issues

  • Represent the voice of the customer/partner to provide input into the product
    development and sales process.

Job requirements

  • Bachelors or master’s degree
  • 5+ years of international experience as Senior Director of Services and Support or at least a similar director-level customer-facing role
  • Strong and proven track record in Healthcare Software Implementation. US healthcare experience is strongly preferred.
  • Excellent communication and interpersonal skills.
  • Experience in working with Hospital IT Senior Management.

  • Highly organized, self-starter who is proactive, passionate and responsible.
  • Fluent in English (written and oral). English native speaker is an advantage. Additional languages are desirable.
  • Willingness to frequently travel abroad- 25%
  • Experience in Software /Medical/IT field is an advantage.
  • Experience in building and growing teams

    *We are an equal opportunity employer and committed to creating a friendly, inclusive environment that is a pleasure to work in, and where there is an unbiased acceptance of others.


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